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Counter Sales - Hydraulic Hose

Location: St. Louis, MO, United States
OVERVIEW:  To provide customer service, fill orders, assemble hoses and accept payment for customers that come to the business for their various purchase requirements. 
Duties and Responsibilities                                                                                   Essential/Non-Essential           % of Activity
  • Wait on customers, fill orders and provide strong customer service                             Essential                           80%
- Build, duplicate, hydraulic, air, industrial and water hoses as needed                      
- Custom design hose & adapter orders for customers                    
- Enter orders through computer                         
            - Tender counter sales orders as necessary (cash, check, credit card, etc.)  
  • Stock and clean will call display area                                                                                 Essential                          5%
  • Break down bulk hose reels into 25 & 50 foot rolls for stock                                        Essential                                5%
  • Drive Forklift                                                                                                                           Essential                      3%
  • Receive incoming merchandise and stock shelves/bins for Weatherhead                    Essential                                5%
  • Unload trucks and operate forklifts                                                                                    Non-Essential                    1%
  • Assist other employees as needed                                                                                        Non-Essential        1%          
COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Problem Solving - Identifies and resolves problems in a timely manner
  • Gathers and analyzes information skillfully
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions
  • Written Communication - Able to read and interpret written information.  
  • Ability to calculate figures and amounts applying concepts of basic algebra.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.     
  • Ability to speak effectively to customers (in person or on the phone) or employees of organization.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Certified to operate a forklift.
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Dan Hohman, Partner
Bosco-Hubert & Associates
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